(03) 9768 9990

Frequently Asked Questions

Frequently Asked Questions

1. How do I book an appointment or an assessment?

To make an appointment or to book an assessment, please call the clinic on 9768 9990 and speak to one of our friendly receptionists.

We will ask you for your contact details and a brief description of why you wish to see one of our psychologists. This is to ensure we place you with the most appropriate practitioner. If you are uncomfortable discussing the reasons for your attendance, please check out our team page and let us know which psychologist you wish to see.

2. What does a psychologist do?

Psychologists are experts in human behaviour. They use scientific methods to study the factors that influence the way that people think, feel and learn. Using this knowledge, they implement evidence-based strategies and interventions to help people overcome challenges. Many psychologists work directly with those experiencing difficulties, such as mental health disorders including anxiety and depression.

This information is taken from an article by the Australian Psychological Society (APS). Read more about what psychologists do here.

Read more about the various areas psychologists can help with here.

To learn more about what psychologists at Learning Curve Psychology can do for you, please see the what we do section of our website.

3. Does my child need to see a psychologist?

Are you worried that your child:

  • – is being bullied?
  • – is having trouble maintaining friendships?
  • – isn’t ready for school?
  • – can’t keep up with school work?
  • – gets through school work too quickly?
  • – refuses to go to school?
  • – feels anxious or depressed?
  • – is difficult to calm when angry or upset?
  • – might need someone to talk to?
  • – displays some odd behaviours that you cannot explain?

If you answered “yes” to one or more of these questions, it may be worth chatting to a psychologist to see whether your child may require ongoing therapy or an assessment.

Psychologists can help you and your child work through a myriad of issues, including behaviour management, emotional self-regulation, stress management, developmental concerns, academic concerns, social skills and mental health issues such as anxiety and depression.

At Learning Curve Psychology, we provide comprehensive assessment, individualised counselling and therapy, early intervention services, and group programs to facilitate social skill development and school readiness.

4. Do I need a referral to make an appointment?

No, you don’t need a referral of any kind to see our psychologists. However, if you would like to claim a rebate through Medicare, you will need a referral (see Rebates for more information about referrals).

5. Do I need to get the referral before I book an appointment?

No, you can make an appointment with us before you obtain a referral. Sometimes it’s a good idea to book your appointment beforehand so the GP or Paediatrician can address the referral to your psychologist. Please note, however, referrals must be dated prior to your initial appointment date for Medicare rebate eligibility. We prefer to receive referrals the week prior to your initial appointment, to give your psychologist time to review it before meeting with you.

6. Does the referral need to be addressed to the psychologist you have booked me with?

Medicare stipulates that referrals must be addressed “To the Psychologist”, or by name to the specific psychologist with whom you have your appointment. It cannot be addressed to a different psychologist than the one you are seeing (even if both psychologists are from the same practice).

7. How much will it cost?

For the financial year ending June 30, 2018, our standard consultation fee is $245 (or $260 for our senior psychologists). The Australian Psychological Society sets a Recommended Fee Schedule each financial year, which we utilise to guide our fee schedule. Thus our fees are updated at the start of each financial year (July 1st). Please note that we are a private practice and do not offer bulk-billing or discounted services.

8. Are there any cancellation fees?

While we understand sometimes cancellations cannot be avoided, late notice means that we are unable to offer your appointment to someone else. Therefore, cancellations with less than 48 hours’ notice will incur a $61 fee ($65 for senior psychologists). Missed appointments incur a $122 fee ($130 for senior psychologists).

10. Do you provide bulk billing?

We are a private practice and do not offer bulk-billing or discounted fees.

11. My Paediatrician/GP told me I would get free sessions with this referral.

Sessions are only “free” at bulk-billing clinics. We do not offer bulk-billing, therefore out-of-pocket costs will apply.

12. I have a pension/health care card, does this alter the cost?

No, we do not offer any discounts for health care card/pension card holders.

13. How long is each session?

A standard consultation is 50 minutes. Some assessment sessions take 100 minutes.

14. Does my child need to be at the appointment?

If you are claiming a rebate through Medicare, your child must attend all appointments, as the referral being claimed is under your child’s name. However, if you prefer some time with your psychologist alone, we recommend a supervising adult accompany your child in the waiting room.

If you are paying privately, your child does not need to attend every appointment.

15. How does the session run? Does my child need to be in the session? Can I talk to the psychologist without my child listening?

Sessions are tailored to suit individual child and family needs. This may mean both you and your child engage with the psychologist, or it may mean the psychologist works with your child alone and meets with you at the end of the session.

Where necessary, you may meet with your psychologist alone to discuss sensitive information. Please note that reception staff are not available for supervision, so we recommend a trusted adult accompany your child in the waiting room.

Please see question 14 for more information about whether your child needs to attend all appointments.


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